Shipping policy
Shipping Policy
Processing Times
All orders are carefully prepared and packed by hand. We aim to dispatch orders within 3–7 working days unless otherwise stated. For larger artworks or framed works, dispatch times may be slightly longer as additional packing and courier arrangements may be required.
Once your order has been shipped, you will receive a shipping confirmation and tracking information.
UK Shipping
Orders within the United Kingdom are sent via tracked courier services. Delivery typically takes 1–3 working days once dispatched.
International Shipping
We ship internationally using tracked and insured courier services. Delivery times vary depending on the destination but are typically 3–10 working days once dispatched.
Fine Art Print Collection - Shipping Details:
For our Fine Art Print Collection, we offer a Global Express courier service with the following flat-rate international shipping options:
• £15 – United States, Canada & Europe
• £45 – Rest of the World
(Wherever possible, these orders are produced locally to minimise shipping times and avoid any additional charges. However, in some cases, international shipments may be required and local import taxes or fees may apply on arrival depending on your location.)
Original Artworks - Shipping Details::
Shipping for original artworks may vary depending on the size, weight, and destination of the piece. In some cases, shipping will be calculated separately and confirmed with the buyer prior to dispatch.
International shipments are sent DAP (Delivered At Place). This means the recipient may be responsible for paying import VAT, customs duties, or courier handling fees required by their country before delivery. These charges are determined by local customs authorities and are not included in the artwork price or shipping cost.
Customs & Import Charges
Orders shipped outside the UK may be subject to import taxes, customs duties, or courier administration fees in the destination country. These charges are the responsibility of the buyer and are determined by local customs authorities.
If a shipment is returned to us due to unpaid import charges or refusal to accept delivery, any return shipping, customs charges, or associated costs will be deducted from any refund, where applicable.
Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of the artwork. All artworks are carefully packed using protective materials to ensure they arrive safely.
For larger or more complex works, shipping may be quoted individually.
Damaged Parcels
If your artwork arrives damaged, please contact us within 48 hours of delivery with photographs of the packaging and the artwork so that we can assist you and initiate a courier claim if necessary.
Questions
If you have any questions regarding shipping, please contact us at:
Delivery Address
Please ensure that the delivery address provided at checkout is correct. We cannot be responsible for parcels delivered to an incorrect address supplied by the customer.
Delivery Times
Delivery timeframes provided are estimates only and cannot be guaranteed. Delays caused by customs clearance, courier networks, weather, or other circumstances outside our control may occasionally occur.
Failed Deliveries
If a delivery attempt is unsuccessful and the parcel is returned to us, the buyer may be responsible for any additional shipping costs required to resend the artwork
Risk & Responsibility
All artworks are carefully packaged to ensure safe transit. Once an order has been dispatched and handed to the courier, responsibility for the shipment transfers to the courier service. In the rare event of loss or damage during transit, we will assist the buyer in opening a claim with the courier where applicable.