Refund policy
Returns & Refund Policy
Made-to-Order Prints
All fine art prints are made to order, and for this reason we are unable to accept returns or exchanges once an order has been placed.
If your print arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with photographs of the damage so that we can arrange a replacement.
Original Artworks
Due to the unique nature of original artworks, all sales of original works are final and cannot be returned or exchanged.
If an artwork arrives damaged in transit, please contact us within 48 hours of delivery with photographs of the artwork and packaging so that we can assist in resolving the issue and, where applicable, initiate a courier claim.
Change of Mind
We do not accept returns for artworks due to change of mind. Please ensure you have carefully reviewed the artwork description, dimensions, and images before completing your purchase.
Damaged Items
All artworks are carefully packaged to ensure safe transit and are shipped using tracked and insured courier services.
In the unlikely event that your order arrives damaged, please email us within 48 hours of delivery and include:
• Photographs of the damaged artwork
• Photographs of the packaging
• Your order details
This information allows us to process an insurance claim with the courier and arrange a replacement or solution where possible.
Shipping Costs
Shipping costs are non-refundable, except in cases where an item arrives damaged or an incorrect item has been sent.
International Orders
International orders are shipped DAP (Delivered At Place). Any import VAT, customs duties, or courier handling fees required by the destination country are the responsibility of the buyer and are not refundable.
Contact
For any questions regarding your order, please contact: